The adapter works fine. When I first received it I couldn't get the prongs in the holes. To my dismay, I thought I ordered the wrong plug. Thank goodness your store was in my area and not in Australia. I called your store and the service guy told me the problem after I sent photos. Turns out I had the plastic cap on the prongs. Duh! Thankfully the service guy didn't make me feel like a total idiot.